STAGE 2 - Balanced Scorecard for Skills

BACKGROUND (Cont'd)

Key Success Factors

•  Ensure that your strategy is clear and communicated to employees and shareholders
•  Make sure that the Balanced Scorecard measures are aligned to your strategy
•  Get people in the organization to :
  • Help define the measures
  • Take ownership for managing the measures
•  The measures need to be:
  • Consistent and relevant
  • Robust
  • Easy to program
• Set clear and reasonable targets for improving measures
• Ensure that your human resource management system supports implementation of the Balanced Scorecard
• Be disciplined throughout the process