|
STAGE 2 - Balanced Scorecard for Skills
REVIEW, REFLECTION AND APPLICATION
Organization XYZ
(Click on the metric to see possible workplace education
programs and how these may be evaluated.)
| Balanced Scorecard
Metric |
Possible
Workplace
Education Program |
Types of Evaluation |
Financial
Profit Margin to Increase by 5%
|
 |
|
Customer
Satisfaction Ratings To Be Improved from 3.7 to
4.3 on a 5-Point Scale
|
|
|
Internal
Product Defect Rate to Decrease from 7% to 2%
|
|
|
Learning
and Innovation
Employee basic literacy skills improve to Level
3 literacy
|
|
|
|
NOTE: Notice the higher-level evaluation approaches that can
be used. Remember, tying workplace education efforts to overall
business strategies and objectives necessitates thinking about
higher-level approach to workplace education evaluation.
|
