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STAGE 3 - Balanced Scorecard for Skills
CASE STUDY - Stemler Communications
Plan, Do, Check, Act Cycle
SECOND STEP: DO
After completing the planning process, HR Director
Jack Ferney then moves on to the design of actual evaluation
tools to be used to measure the effectiveness of all of the
new educational programs being introduced at Stemler Communications.
Although most of his experience in the past has been in designing
Level 1 learner response questionnaires, Ferney realizes that
he is going to have to experiment with higher level evaluation
approaches in order to better measure the effectiveness of
these programs. This is especially true now that his company
is committed to a Balanced Scorecard approach to measuring
organizational performance and effectiveness.
Ferney comes up with a mix of evaluation approaches.
Click on each to see examples of the evaluation
tools that are developed.
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