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STAGE 3 - Balanced Scorecard for Skills
CASE STUDY - Stemler Communications
Plan, Do, Check, Act Cycle
THIRD STEP - CHECK, AND FOURTH STEP - ACT
The key to effective evaluation - both in terms
of workplace education efforts and Balanced Scorecard measures
- is to FOLLOW THROUGH. You must check results, compare
to the original objectives, re-tool, and begin the process
again. These are the important last two parts of the Plan-Do-Act-Check
cycle. In layman's terms, these last two parts of the cycle
are designed to "keep you honest," and are indicative
of the seriousness of your commitment to the process.
A year after the implementation of the Balanced
Scorecard framework, HR Director Ferney had to make a report
to the Strategic Planning Team at Stemler Communications on
the evaluation results of the new educational initiatives
(Stage-Gate Process, Communicating Benefits
and Closing Sales, Six Sigma, Change Management, and Literacy
training). He provided the following summaries.
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