STAGE 3 - Balanced Scorecard for Skills

CASE STUDY - Stemler Communications

Plan, Do, Check, Act Cycle

FIRST STEP: PLAN

It is clear to Ferney that workplace education efforts will have a big part to play in helping Stemler Communications address its shortcomings on the Balanced Scorecard measures for financial performance, customer satisfaction, internal processes, and learning and innovation. CEO Cossett has made this abundantly clear.

Ferney likes the Plan, Do, Check, Act approach introduced by Cossett. It appeals to his sense of order and organization, and provides a clear roadmap for organizing a workplace education plan and tying this to the organization's Balanced Scorecard measures.

Exercise - Balance Scorecard Worksheet

Here is a template of a Balanced Scorecard worksheet (you may download this .pdf electronic version to save on your PC).
or
Click here to download this document in Word (.doc) format (or right click the link and save "target as" or "link as" to your drive), if you wish to edit it for your own use. (Please note that some browser versions may prompt you to "Enter a Network Password" before downloading . Simply click"cancel" to proceed with the download.)

The vision and strategy are laid out, but we have left key fields blank for you to fill in (i.e. Main Objectives, Measurements, Targets and Workplace Education Initiatives). Ferney will be filling in such a worksheet to help keep things on track in his goal of using workplace education to help Stemler Communications realize its Balanced Scorecard objectives.

Remember - There are no right or wrong answers…..be creative.

Fill in this worksheet as if you were Jack Ferney. And, remember to think of ways that such a worksheet could be used for your own organization.

First Step: Plan (Cont'd)

Before filling in the Balanced Scorecard Worksheet, Ferney met with the key stakeholders for all of the Balanced Scorecard metrics, as a group, and individually. If he was supposed to design workplace education programs to help the organization realize its Balanced Scorecard objectives, he knew it was vital that he talk to all of the key players who knew their respective areas of responsibility intimately. Together, they could determine key metrics to be used, new targets for these metrics, and what kinds of workplace education initiatives would get them there.